Refund policy

Effective Date: June 16, 2026

Return Eligibility Standards

Customers may submit return or exchange requests within 30 calendar days after receiving their order. All returned items must remain unused, unwashed, free of damage, and returned inside original retail packaging with all brand tags and matching accessories fully intact. Custom personalized goods, clearance final-sale items, and personal hygiene products are non-refundable and non-returnable.
Official Return Application Steps
  1. Send an email to our customer service team with your unique order number and detailed return reason to request formal return authorization.
  2. Our support team will review your application and send complete official return instructions within 24–48 business hours.
  3. Do not ship any returned merchandise back to our warehouse without our prior written approval.
Refund Processing Rules

After we receive and complete quality inspection of your returned goods, refunds will be issued back to your original payment method within 5–10 business days. Original outbound shipping fees are non-refundable. Return shipping expenses are the customer’s responsibility unless the return is caused by our operational error, such as defective merchandise or incorrect item delivery.
Return Receiving Address

3372 Penny Ln, Middleburg FL 32068, United States

Note: This address only accepts returned parcels and is not recognized as our official registered company or office address.
Support Contact

Email: ctzskooqqc@outlook.com

Phone: +1 (904) 440-8755